FAQ & Financial Contacts

FAQ

QUESTIONS ABOUT YOUR VEHICLE:

We understand that your vehicle may require service or repair at this time, or that you may be anticipating delivery of a new vehicle. We are doing our best to support you with these requirements. Call us with an questions or concerns at (613) 749-7700

Q. Where are you located?
A. Elite BMW is located at 1040 Ogilvie Road, Ottawa, ON, K1J8G9. You can find information about location, business hours, and how to get ahold of us on our Contact Us page.

Q. How can I drop off/pick up my vehicle for service?
A. Yes! Contact us by phone to schedule your service appointment or visit our Service Centre page to easily book your appointment online.

Q. Is it possible to extend my warranty?
A. In an effort to support our customers, BMW Canada is extending the New Vehicle Limited Warranty coverage and service inclusive plans that expired after March 12, 2020. BMW Canada is providing an extension to July 1, 2020. We will continue to monitor the Coronavirus situation and re-evaluate if necessary.

Q. I have a new vehicle on order.  Is it coming? 
A. We want to get you in your new BMW as soon as is safely possible.  With the variety of partners we work with – from production to delivery – the arrival date of your vehicle may be impacted.  Please know that we are working diligently to minimize any potential delays. Do not hesitate to contact us at (613) 749-7700 and we can check the status of your vehicle for you.

Q. Should I be cleaning my vehicle at home? 
A. For peace of mind, we encourage you to clean and disinfect your vehicle on a regular basis. To support our customers, we have created the BMW Home Cleaning Guide, which outlines the BMW-recommended cleaning products and disinfecting techniques best suited to keeping your vehicle clean and disinfected.

Contacts

Lender Phone No. Email address
BMW Finanical Services 1-800-300-0269 service@BMWfinance.ca
CIBC 1-855-446-2886
TD AUTO FINANCE 1-855-TDAUTO1 (1-855-832-8861)
Bank of Montreal (BMO) 1-877-827-7087
Royal Bank of Canada (RBC) 1-800-769-2511
Bank of Nova Scotia (Scotia Bank) 1-888-777-6842
Scotia Dealer Advantage (SDA) 1-877-375-2771 customerservice@scotiadealeradvantage.com
General Bank (GBC) 1-877-443-5620 Customers are requested to go on-line on the Lender's website and apply there. Www.generalbank.ca
Caisse Desjardins 1-514-871-0114
Ottawa Capital Management 613-755-4015 loans@ocmcorporation.com