FAQ & Financial Contacts


Welcome to Elite BMW Ottawa's FAQ and Financial Contacts page. At Elite BMW, we understand the importance of addressing your vehicle's needs, whether it's for service, repairs, or anticipating the delivery of a new BMW. Our team is committed to providing you with the information and assistance you require. If you have any questions or concerns, don't hesitate to reach out to us at (613) 749-7700. Below, you'll find answers to common queries about our location, service procedures, warranties, and more. We're here to ensure your BMW experience is seamless and satisfying.


Elite BMW is located at 1040 Ogilvie Road, Ottawa, ON, K1J8G9. You can find information about location, business hours, and how to get ahold of us on our Contact Us page.

Yes! Contact us by phone to schedule your service appointment or visit our Service Centre page to easily book your appointment online.

The warranty period is up to 4 years or 80,000 kilometres. Check out this video for more information.

In an effort to support our customers, BMW Canada is extending the New Vehicle Limited Warranty coverage and service inclusive plans that expired after March 12, 2020. BMW Canada is providing an extension to July 1, 2020. We will continue to monitor the Coronavirus situation and re-evaluate if necessary.

We want to get you in your new BMW as soon as is safely possible.  With the variety of partners we work with – from production to delivery – the arrival date of your vehicle may be impacted.  Please know that we are working diligently to minimize any potential delays. Do not hesitate to contact us at (613) 749-7700 and we can check the status of your vehicle for you.

For peace of mind, we encourage you to clean and disinfect your vehicle on a regular basis. To support our customers, we have created the BMW Home Cleaning Guide, which outlines the BMW-recommended cleaning products and disinfecting techniques best suited to keeping your vehicle clean and disinfected.


Lender Phone No. Email address
BMW Finanical Services 1-800-300-0269 service@BMWfinance.ca
CIBC 1-855-446-2886
TD AUTO FINANCE 1-855-TDAUTO1 (1-855-832-8861)
Bank of Montreal (BMO) 1-877-827-7087
Royal Bank of Canada (RBC) 1-800-769-2511
Bank of Nova Scotia (Scotia Bank) 1-888-777-6842
Scotia Dealer Advantage (SDA) 1-877-375-2771 customerservice@scotiadealeradvantage.com
General Bank (GBC) 1-877-443-5620 Customers are requested to go on-line on the Lender's website and apply there. Www.generalbank.ca
Caisse Desjardins 1-514-871-0114
Ottawa Capital Management 613-755-4015 loans@ocmcorporation.com